Privacy & Cookie Policy

Content Copyright

We own the copyright to our website and brochures as governed by English Law under the jurisdiction of the English Courts. Our website and brochure details and photography are for information only and access to them does not imply licence to reproduce or distribute same.

 Cookie Policy

The Classic Collection Holidays’ website uses cookies to achieve the goal of providing a helpful, user-friendly site and relevant content to our users for a positive, all-round digital user experience. We cannot, and do not, attempt to identify or store personal information on individual users of our site. By using our site, you’re accepting our use of cookies, and below we try and explain more about cookies, how we use them and how you can delete or turn them off, if you wish. We are honest about our data, and we hope that the transparency of the information provided below will help you choose what’s best for you.

What is a cookie?

Cookies are small text files sent to your computer’s browser ie Chrome, Safari, Internet Explorer, and then are stored on your computer’s hard disk. They are used to identify your computer, not you personally, and ultimately are there to improve your experience online; for example, they keep you signed into previously visited websites and they remember site preferences ie products you’ve browsed previously.

How does Classic Collection Holidays use cookies?

Classic Collection Holidays uses cookies to analyse user behaviour through Google Analytics, which helps guide us on which pages might need improving to enhance the user experience; this includes actions such as updating product information, or identifying errors on the page which can then be fixed. We also use Facebook pixel which allows us to serve relevant ads to Facebook users that have previously visited our site, and for our email subscribers who visit our site directly from one of our emails. We collect this information so that we can send more relevant content to those subscribers in the future.

Cookie Categories

Strictly necessary: Strictly necessary cookies are essential to enable you to move around the site and use features and services. Classic Collection Holidays use this information to store previously viewed product, and make product recommendations to each user.

Performance: Performance cookies collect information about how the website is used ie. which pages are visited most often. These cookies don't collect personal information - all information is aggregated and therefore anonymous.

Functional: Functional cookies allow websites to remember choices made by the user. In the context of this website, this cookie is applied when you accept the cookie & privacy policy,

Targeting or advertising cookies: These cookies collect information about browser behaviour on a website in order to make advertising both on this site and other sites subsequently visited.

 

Are cookies harmful?

Cookies are not considered harmful or dangerous to your computer; they cannot be used to access your hard drive, or as a virus. However, you have the right to adjust them, or turn them off, ie opt out of them, if you wish.

Is it possible to opt out of cookies?

If your browser settings have cookies enabled, and you continue to use the Classic Collection Holidays’ website, you’re accepting our use of cookies and how we use the information. See ‘How does Classic Collection Holidays use cookies?’. Although this isn’t personal information, some people choose to block cookies from some websites or from all sites completely. You can update your cookies settings on your computer for whichever browser you are using. As an example, for details about how to update your cookies settings when using Chrome click here

Are cookies used for advertising?

We may use this data to serve relevant ads about our products and services across the user’s internet journey. Chrome, for example, now uses ad blocking technology, but only for ads considered to be obtrusive such as autoplaying sound and video and full page ads. In Chrome and Safari, for example, you can install the AdBlock extension where you can choose to see all ads, only see ads from your favourite sites, or block all ads by default.

We’d be pleased to help if you have any further queries about our cookies policy. Simply contact This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Privacy Policy

Last Updated: April 2021

Classic Collection Holidays Limited is registered in England (no. 1512421). Our Head Office and registered address is 5 Adair Street, Manchester, M1 2NQ.

Under the Data Protection Act 2018, and for the purposes of the UK GDPR (General Data Protection Regulation), we are a Data Controller and, as the privacy of our customers’ personal data is of paramount importance to us, we have detailed below how we safeguard its use.

Your personal information

We collect and use your information in the following situations

• Where our use of your information is necessary for us to fulfil our contract with you
• Where our use of your information and feedback is necessary for the evaluation of our product and services
• Where we believe it is necessary to use your information to comply with a legal obligation
• Where we have your consent to use your information for legitimate marketing purposes

 

Whether you order a brochure, sign up to receive our e-marketing, request a holiday quotation, start a Live Chat, or confirm a booking with us, we will need some, or all, of the following: your name and title, date of birth, full address with postcode, email address and phone number (preferably mobile). Personal information will be held securely on our systems.

If you are paying a deposit to confirm a holiday or paying the balance, we will need your debit or credit card details including card number, name on card, expiry date and CVC. Plus, dependent upon the card, we’ll need the start date and issue number of the card and you’ll need to confirm the cardholder’s address. Credit and debit card transactions are instantaneous and encrypted and details are not stored by us. In exceptional circumstances and only when specifically instructed and authorised by you, your credit/debit card details may be passed to a third party.

How we use your personal information

We need your personal information so that we can send out brochures and pre and post departure travel documentation. We may use your mobile number in case we have to contact you urgently about your booking, or when you are in resort.  Additionally, we are keen to keep you up to date about special offers and promotions which may be relevant and useful. We will ask you if you would like to receive our emarketing which if, at any time, you no longer wish to receive you can unsubscribe at the end of each email communication. If you don’t wish to be included in brochure or other direct mailings, please let us know by calling 0800 008 7288, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at our registered address.

Changes to your personal information

If you have booked a holiday and your name or any of your contact details have changed or require amending or updating, please advise us by contacting This email address is being protected from spambots. You need JavaScript enabled to view it., free phone 0800 008 7289 or 01903 836621 or by writing to our registered address.

How do we protect your personal information?

All the information you give us is held on secure servers and protected by Firewall software put in place to protect our network from security breaches.

Forwarding information to suppliers, agents and industry bodies

For the operational purposes of organising and fulfilling your holiday, your personal information will be passed to suppliers. These suppliers include, but are not limited to: airlines, hotels, transport companies and overseas agents.

In the event of our insolvency we, or any appointed insolvency practitioner, may disclose your personal information to The Civil Aviation Authority (CAA) and/or ABTA so that they can assess the status of your booking and advise you on the appropriate course of action under any scheme of financial protection. The CAA’s General Privacy Notice is at https://www.caa.co.uk/Our-work/About-us/General-privacy-notice/ and ABTA’s Privacy Notice is at https://www.abta.com/privacy-notice.

Third party direct mailing and emarketing suppliers

We believe that promoting offers, highlighting brochure launches and giving inspirational holiday ideas, may be of benefit to you, and we carry out direct mailings although these are on a small scale. These mailings only contain information about our own holidays which we feel are of legitimate interest to you. Your contact details (title, name and address) are passed to our mailing house exclusively for the purposes of sending brochures and other relevant marketing information (the mailing house deletes all personal data after 14 days of each mailing). Email addresses for e-marketing purposes are held by our e-marketing supplier so that we can promote our holidays to you. These suppliers hold your information on our behalf and they will never contact you directly, nor will they share your details with anyone else.

You may stop marketing communications at any time by letting us know.

Telephone call recording

We record calls in order maintain our high standards of service. Recordings are kept for a limited period of time and are only accessible by the management team.

Contact us

Our commitment to data protection is managed by our group’s Data Protection Officer (DPO) who is responsible for ensuring that we, as an organisation, use best practices to protect your personal data.

If you’d like to find out more or if you'd rather not have any contact from us, apart from that which is necessary for us to fulfil and operate your holiday, please write to This email address is being protected from spambots. You need JavaScript enabled to view it. or write to our registered address.

If you would like to make contact with our DPO, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Information Commissioner’s Office

For further information about data protection and GDPR (the General Data Protection Regulation), see the Information Commissioner’s Office (ICO) website at www.ico.org.uk